HomePro Directory Vetting Procedure

HomePro’s aim is to give the customer peace of mind and to take the worry out of finding a trade professional for a home improvement project. To help find the right trade professional on our “Find A Pro” directory service, we have included information on the levels of vetting that each contractor has passed.

Contractors listed on this site:
  • The vast majority of the contractors have been trading for a number of years. Research shows that the majority of failed companies close within the first 12 months of trading. Our members are therefore more established and experienced within their specialist trade.
  • have passed Legal and financial checks to establish their stability; only those businesses whose ratings are satisfactory are accepted.
HomePro Approved Tradesmen have passed these plus the following vetting procedures prior to acceptance on the directory:
  • Customer reference checks – these are shown on the first page of results. Should the customer references not meet our strict criteria, the application for membership is declined. The scores are compiled from customer feedback and their opinions regarding:

    * Quality
    * Timeliness
    * Value for money
    * Courtesy

    Customer reference checking is done on an ongoing basis, so we always have an up to date picture of a HomePro member’s business and service.

  • An agreement to uphold the HomePro Customer Charter
  • Many HomePro members are also part of the elite FairTrades register of reputable home improvement businesses. These contractors are highlighted with the FairTrades logo.
Important Notice:

To view the Charter please click on this link HomePro Customer Charter To further protect your financial investment in your home improvement project, we strongly recommend that consumers obtain an Insurance Backed Guarantee (IBG), rather than a personal or letterhead guarantee – which offers no protection should a business cease to trade. To find out more, please call 08707 344 344.

This website is designed to provide you with general information only and does not attempt to give you financial advice on any particular aspect of home improvement or insurance related products. If you have any doubt about your specific finances consult a financial advisor.

HomePro Ltd, 24 Nicholas Street, Chester, CH1 2AU
HomePro is the trading name of HomePro Ltd. Registered in England Company Number 3833783
HomePro Ltd is authorised and regulated by the Financial Conduct Authority, FCA Number 304449
General Enquiries: (+44) 0800 131 0123 - Membership Enquiries: 0800 131 0500 - Fax: (+44) 0800 131 0900