About our insurance services when providing you with an Insurance Backed Guarantee
Who are we?
Homepro Limited is an insurance intermediary who arranges contracts of insurance between insurers and policy holders. We may be contacted by writing at Homepro Limited, Suite 40B, Port of Liverpool Building, Pier Head, Liverpool L3 1BY.
How are we regulated?
We are regulated by the Financial Conduct Authority (“FCA”). The FCA is the independent watchdog who regulates the conduct of financial services firms in the UK. Our firm reference number is 304449. You can check this by visiting the Financial Services Register at https://register.fca.org.uk or by contacting the FCA by telephoning 0800 111 6768.
Which service will we provide you with?
We provide insurance products on a “non-advised” basis. This means that you will not receive advice or a recommendation from us as to whether or not a product is suitable for your circumstances. We do collect information in order to help ensure that the product you are provided with meets your apparent demands and needs.
Do we charge a fee for this service?
We do not charge you a fee for this service.
Which insurance products do we provide?
We provide Insurance Backed Guarantees.
An Insurance Backed Guarantee is an insurance product which is designed to meet the demands and needs of those who have had improvement work completed on their property by a contractor and require insurance protection in the event that the contractor has ceased trading and is unable to honour the terms of their own written guarantee as a consequence.
Additionally, an Insurance Backed Guarantee also meets the demands and needs of those who have had improvement work completed by a contractor, who is a competent person, and require insurance protection in the event that the contractor has ceased trading and is unable to rectify a breach of the building regulations as a consequence.
How do we help ensure that an Insurance Backed Guarantee meets your needs?
The contractor who completed your home improvement work provided information about the installation to us. This information includes the type of work undertaken, the contract value of the installation and the completion date of the installation. This information is used to generate a policy of insurance which is suitable for meeting the needs of a person who has had such an installation carried out.
On whose behalf do we act?
Homepro Limited acts on behalf of Red Sands Insurance Company (Europe) Limited and Guarantee Protection Insurance Limited (“Insurers”) when arranging and administering an Insurance Backed Guarantee. Furthermore, we also act on behalf of Red Sands Insurance Company (Europe) Limited when handling claims made against an Insurance Backed Guarantee.
How are we remunerated?
In respect of Insurance Backed Guarantees; Homepro Limited collects the insurance premium from the contractor who carried out the work undertaken at your property. Homepro Limited remits the premium to the Insurers.
Homepro Limited staff are remunerated on a salary basis and do not receive commission in respect of the sales of Insurance Backed Guarantees.
What to do if you have a complaint?
If you wish to register a complaint about our services, please contact us in writing at: Homepro Limited, Suite 40B, Port of Liverpool Building, Pier Head, Liverpool L3 1BY or by telephone on 0800 131 0123. Complaints about the performance of an insurance product (e.g. the outcome of a claim) should be made in accordance with the complaints procedures detailed within the Policy of Insurance document.
How do we protect your data?
Homepro Limited respects your privacy rights and your rights as a data subject. We will manage and protect your data accordingly, whilst it is in our hands, in accordance with all applicable data protection legislation. Please either click the following link or alternatively type the URL into your internet browser, in order to view our privacy notice www.homeproinsurance.co.uk.