The HomePro Group has specialised in the home improvement industry for over thirty years and has become one of the UK's leading providers of deposit protection and insurance backed guarantee products in the home improvement sector.

HomePro has a wealth of expertise in the home improvement industry. Founded back in 1999 we created a sister brand called HomePro Insurance during 2001, which has fast become one of the leading providers of home improvement protection insurance products in the UK. HomePro Insurance were recognised for their efforts in insurance when they were awarded “The Insurance Times Award for Innovation” by the insurance market in December 2002 while HomePro Insurance were one of the first companies in our sector to achieve *FSA authorisation (*Replaced by the Financial Conduct Authority in April 2013) during 2005.

Our products are available to home owners through a network of around 3500 tradesman located from the Scottish Highlands down to Cornwall. Businesses are able to offer our Deposit and Warranty Insurance when doing work within the Home Improvement Industry. There are two ways for this to be done. The first is by way of an offer leaflet which the tradesman provides to his customer who is then free to contact HomePro Insurance directly to purchase their cover, and the second is 'by way of business'. By way of business is where our members include Deposit and Warranty Insurance to the customer as part of the overall cost. Policies are activated when the customer submits our return slip confirming that the works have been completed to a satisfactory level.

A HomePro insurance backed guarantee, or IBG for short, covers deposits (where level of cover is Value Plus or TrustMark Value Plus), workmanship and materials. Deposit Protection Cover lasts for 90 days from date of payment to the contractor and the Warranty Insurance Policy is valid for a period of up to 10 years. The period of cover is determined by the category of work and mirrors the contractor’s written guarantee, subject to the terms of the insurance policy. The cover is usually provided for the following types of home improvement jobs.

 Awnings and Car Ports
 Double Glazing Doors, Windows and Fascia's
 Kitchens, Bathrooms and Bedrooms
 Roofing Works, Solar Roofing Panels and Loft Conversions

Who are we?
Homepro Limited is an insurance intermediary who arranges contracts of insurance between insurers and policy holders. We may be contacted by writing at Homepro Limited, Suite 40B, Port of Liverpool Building, Pier Head, Liverpool L3 1BY.

How are we regulated?
We are regulated by the Financial Conduct Authority (“FCA”). The FCA is the independent watchdog who regulates the conduct of financial services firms in the UK. Our firm reference number is 304449. You can check this by visiting the Financial Services Register at https://register.fca.org.uk or by contacting the FCA by telephoning 0800 111 6768.

Which service will we provide you with?
We provide insurance products on a “non-advised” basis. This means that you will not receive advice or a recommendation from us as to whether or not a product is suitable for your circumstances. We do collect information in order to help ensure that the product you are provided with meets your apparent demands and needs.

Do we charge a fee for this service?
We do not charge you a fee for this service.

Which insurance products do we provide?
We provide Insurance Backed Guarantees.

An Insurance Backed Guarantee is an insurance product which is designed to meet the demands and needs of those who have had improvement work completed on their property by a contractor and require insurance protection in the event that the contractor has ceased trading and is unable to honour the terms of their own written guarantee as a consequence.

Additionally, an Insurance Backed Guarantee also meets the demands and needs of those who have had improvement work completed by a contractor, who is a competent person, and require insurance protection in the event that the contractor has ceased trading and is unable to rectify a breach of the building regulations as a consequence.

How do we help ensure that an Insurance Backed Guarantee meets your needs?
The contractor who completed your home improvement work provided information about the installation to us. This information includes the type of work undertaken, the contract value of the installation and the completion date of the installation. This information is used to generate a policy of insurance which is suitable for meeting the needs of a person who has had such an installation carried out.

On whose behalf do we act?
Homepro Limited acts on behalf of Red Sands Insurance Company (Europe) Limited and Guarantee Protection Insurance Limited (“Insurers”) when arranging and administering an Insurance Backed Guarantee. Furthermore, we also act on behalf of Red Sands Insurance Company (Europe) Limited when handling claims made against an Insurance Backed Guarantee.

How are we remunerated?
In respect of Insurance Backed Guarantees; Homepro Limited collects the insurance premium from the contractor who carried out the work undertaken at your property. Homepro Limited remits the premium to the Insurers.

Homepro Limited staff are remunerated on a salary basis and do not receive commission in respect of the sales of Insurance Backed Guarantees.

What to do if you have a complaint?
If you wish to register a complaint about our services, please contact us in writing at: Homepro Limited, Suite 40B, Port of Liverpool Building, Pier Head, Liverpool L3 1BY or by telephone on 0800 131 0123. Complaints about the performance of an insurance product (e.g. the outcome of a claim) should be made in accordance with the complaints procedures detailed within the Policy of Insurance document.

How do we protect your data?
Homepro Limited respects your privacy rights and your rights as a data subject. We will manage and protect your data accordingly, whilst it is in our hands, in accordance with all applicable data protection legislation. Please either click the following link or alternatively type the URL into your internet browser, in order to view our privacy notice www.homeproinsurance.co.uk.

Please note that this website is designed to provide you with general information only and does not attempt to give you financial advice on any particular aspect of home improvement or insurance related products. If you have any doubt about your specific finance or insurance needs consult a financial advisor.