If you believe you have reason to claim on your insurance backed guarantee, please read the following..
Before you make a claim you should be satisfied that:
You are in possession of a valid Certificate of Insurance/Cover note.
The contractor has definitely ceased trading – if it is limited company you should check with companies house.
If it is a sole trader or partnership you should try to contact the business direct.
You have a receipt – for claims on loss of deposit ensure that you have a receipt for the amount of deposit given, and when it was given.
You have a written scope of works or contract – for claims on work in progress – a scope of work is required to clearly identify the original extent of work.
This could be detailed within a quote or a contract provided by the contractor.
You have a written guarantee – for claims on defects during the guarantee period.
The guarantee should identify the guarantee periods and what is covered under the guarantee.
You have a defect – for claims during the guarantee period you must ensure that the defect that has arisen is covered by the written guarantee,
and that it is the result of faulty workmanship or materials.
If you are satisfied with the above you should call us on 08707 344 344 and choose option 3.
Please explain that you would like to make a claim on your policy and we will then send a claim form out to you.